Pam Clauer

I had the $89.00 “Big Deal” to replace the metal rollers on my garage door with the quieter neoprene rollers that they said would make a difference with the noisy garage door.   Richie was the tech that came out and I told him that my door was working fine and all I wanted was to replace the rollers.  So often these deals are just a way for a company to try to sell you something else once they arrive.  Ritchie said that the springs on the garage door weren’t the correct size.  I told him the springs had been replaced a few years ago and the door seemed to be working fine.  He didn’t think it was balanced and needed new springs.
I reluctantly let him replace the springs and I can’t tell any difference in the way the door works.   The worst part is that the door isn’t any quieter with the neoprene rollers.  Even Ritchie couldn’t tell the difference in the noise.  So to sum it up.  My original “Big Deal” for $89.00 to have a quieter garage door, cost me $356.50 and I still have a noisy door that works just the way it did.   I hesitated to write this review, but Angie’s List sent me several emails and even a phone call to find out how it went.   If they don’t get accurate reviews, it isn’t much benefit to belong to Angie’s List so I think it’s important to respond.