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RICHARD CYR

I purchased a Big Deal from Angie’s list and was contacted by a company representative to schedule an appointment.  My schedule didn’t allow me to schedule an appointment at that time.  Later, I called the company and scheduled an appointment.  The technician followed up to confirm the appointment the day before service was scheduled. Richard (the technician) arrived on time and we discussed the problems:  garage door made a lot of noise and sort of jiggled as it went up and down.  Richard explained that the rollers should be replaced but that probably wouldn’t fix the problems. After replacing the rollers, Richard reviewed some options to further improve the operation of the garage doors.  We agreed to replace the pulleys at additional fee of
$147.50.  He installed new pulleys and, Woo Hoo!, the door operations were significantly improved. Richard was very thorough and professional.  Excellent job.