Having my garage door opener repaired was a 5 Star experience. Rich showed me that the rollers the door uses are still good. He demonstrated how he determined the springs were aging, thus requiring extra effort from the opener. I decided to replace the springs now rather than let the loose springs continue to put extra pressure on the opener. Rich of course also repaired the opener. He showed me where to apply silicone spray to the  the tracks and hinges so I can keep this old garage door assembly working as long as possible. 
Rich was clean, polite, and very professional. He made good eye contact with me. My dog wasn’t wary of him. I expect to call this company again as needed.