Garage door spring broke on Friday night. I call Bayside at 9:30 on Saturday morning. They committed to having someone there between 1 and 3 pm. They called at 2 PM to say the technician was on his way and would be there in 30 minutes. 30 minutes later the technician and his helper arrived. He looked over my entire door system, advised that the rollers were worn and needed to be replaced as well as the broken spring. I agreed and 30 minutes later the work was complete. All punctual and professional.